Documentation & Training
Training Development: Fenix Global is able to develop highly customized training guides, user guides, FAQ documents, and build training programs for a variety of different systems and processes.
Remote End User Training: Looking for systems or process training remotely? Our remote training is generally delivered via WebEx or other online conferencing systems. Our hourly sessions are catered to the needs of the users attending the various sessions.
On-Site End User Training: This training is delivered at the client’s site and is also tailored to focus on the needs of the user audience attending the sessions. On-site training typically will include multiple sessions in a single day.
PMI Methodology: Our Project Managers follow the PMI methodology to help ensure client projects are completed with quality, on time, and on budget. Although the types of projects vary, our specialty is helping our clients implement Concur Travel & Expense.
Set-up: Looking to ditch the paper and go digital? Our time-tested digital mailroom has revolutionized our clients’ businesses and our very own. While each project varies, our set-ups look a little like this:
- Set-up fax line
- Configure phone system to receive electronic fax
- Gather client requirements
- Develop task instructions
- Test with client for image quality
- Internal staff training on client requirements
Digital Mailroom Processing: This service can accommodate a variety of document types including:
- Accounts Payable invoices
- Expense Report receipts
- Legal documents
- Shipping documents
- Healthcare Invoices
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We’re Experts At…
- Concur Implementation
- CyberShift Implementation
- QuickBooks Integration
- Travel Policy Consulting
- Expense Report Auditing
- End-User Support
- Customized Reporting